How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
What if the shipping delivery address is wrong?
How do I contact you?
Can you deliver my order today?
How do I cancel my order?
What about orders going outside of the US?
Is the arrangement in the photo exactly what will be delivered?
Are prices online the same as in your shop?


How do I pay for my order?
We accept only visa and mastercard.

Are there any delivery charges or tax?
All orders are subject to a tax of 4.712%. All orders will incur a delivery charge of $15. Sympathy orders will be charged $25 for delivery. (There is a $20 delivery charge for February 13th and February 14th.) 

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be available during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What if the shipping delivery address is wrong?
Regarding orders shipped to you or as a gift: Please be certain that the shipping address included in your order is correct. Fedex charges $10 for any wrong or invalid delivery address; for any incorrect address provided in your order, the $10 fee will be billed to your credit card.

How do I contact you?
You can email us anytime at info@watanabefloral.com or call us at 808-832-9360. You can also contact us via our online service, just click here. For questions regarding an order, please have your Netticket number available.

Can you deliver my order today?
Yes! Just place you order by 2 pm (HST) for same day delivery. After 2 pm (HST) your order will be delivered the following day. All deliveries will be completed between 8am and 4pm, Monday-Saturday.

How do I cancel my order?
To cancel your order, please call us at 808-832-9360 as soon as possible. Have your Netticket number available for us to facilitate your request quickly.

What about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.

Are prices online the same as in your shop?
Pricing may vary in-store. Prices shown online are valid for online orders only. These prices do not reflect pricing at our Watanabe Floral Waimea location.