Non-Holiday Product and Delivery Policy
1. Can the recipient expect the exact same arrangement shown in the pictures?
We will always do our best to use the exact flowers shown in the picture on the website. However, due to the nature of a perishable product, if a particular flower is not available, we reserve the right to substitute it WITHOUT sacrificing the look and/or value of the arrangement.
2. Is there a minimum order for delivery?
There is a minimum delivery order of $30 on retail deliveries. Any order of arrangements, lei, potted plants, goodie baskets, balloons, or any other retail items (excluding cut flowers) may be delivered if the order meets the $30 minimum. The cost of the merchandise must be at least $30 and then the applicable delivery charges will be applied for a total. Cut flowers are not available for delivery for retail customers.
3. How does payment work?
All orders must be prepaid in full. Our online platform supports payment from most credit card companies (Visa, American Express, Discover, or MasterCard) and for assurance purposes, we also have a Norton Shopping Guarantee built in.
For those facing problems purchasing through our online store, you may make the payment over the phone using your credit card (Visa, American Express, Discover, or MasterCard).
4. Do you do deliveries every day?
We deliver from Monday - Saturday but there are a limited amount of delivery slots available for each day. We DO NOT deliver on Sundays, as well as selected public holidays. Surcharges may apply on large, bulk, or deliveries that require special attention. Please call 808-832-9360 if you would like to confirm delivery for a public holiday.
5. What happens when the recipient is unable to accept the delivery?
We have a 1-time only delivery policy and in the event that the recipient is not available to accept a delivery and is uncontactable, we will:
Attempt to leave the flowers with a co-worker or neighbor. If it is not possible to leave the arrangement with someone, we will advise the recipient (with a door card) and the sender (with a phone call) that the flowers will be held for pick up at the Design Center or the nearest Watanabe Floral Retail Store.
Please note that a request for re-delivery will result in additional charges based on the delivery rates for the respective re-delivery locations.
6. What are your delivery fees like?
Our delivery fees are based on order date, requested date of delivery and location (zones). They range from $3 in town area to $35 for outlying areas. We do not hide delivery costs within the price of the arrangement to provide full value and lowest prices to cash and carry customers.
(i) Standard Delivery: Order is placed at a minimum of 3 days in advance, delivery will be made at our discretion between 8am-4pm
(ii) Specified Time Delivery (2 days): Order is placed at a minimum of 2 days in advance, customer can request for a time of delivery*
(iii) Specified Time Delivery (Less than 2 days): Order is placed 1 day before or on the day of requested delivery (i.e., same-day delivery), customer can request for a time of delivery*
*Please clearly state your preferred time of delivery in the Instructions section upon checkout.
For instance, "By 1pm", "At 11am" or "After 9am" so that we can try our best to accommodate your request.
|*For Non-Holiday Period Only||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5|
|Specified Time Delivery (2 days)||$8||$13||$17||$20||$45|
|Specified Time Delivery (Less than 2 days)||$18||$23||$27||$30||$60|
7. Where do you deliver? What do the Zones represent?
We deliver island-wide! The zones represent different areas across the island of Oahu.
Refer to the table below for service areas:
96813: Pali Hwy / Nuuanu Ave - Ward Ave, Punchbowl
96701: Aiea | 96782: Pearl City | 96797: Waipahu
96706: Ewa Beach | 96707: Kapolei | 96734: Kailua | 96744: Kaneohe | 96759: Kunia
|Zone 5|| 96712: North Shore | 96717: Hauula | 96730: Kaawa | 96731: Kahuku
96762: Laie | 96791: Waialua | 96792: Waianae | 96795: Waimanalo
8. Do you deliver to non-residences, i.e. funeral homes, nursing homes, hospitals etc.?
Popular Places that we deliver to:
Starting "A - B"
Affordable Casket Outlet, Aina Haina, Aiea, Ala Moana, Arcadia Retirement Residence
Starting "C - F"
Convalescent Center, Elite Services of Hawaii
Starting "H - I"
Hale Ho Aloha ICF, Hale Malamalama ICF, Hale Nani Rehabilitation, Hausten Gardens, Hawaii Kai
Kahala, Kahala Nui Retirement, Kahi Mohala Behavioral Health, Kahumai Golden Age Day Care, Kailua
Starting "L - M"
Lanakila Meals on Wheels, Lanihuli Hale, LBJ Medical Referral Program, Leahi Hospital
Starting "N - P"
Nuuanu, Nuuanu Hale Hospital, Nuuanu Memorial Park
Starting "Q - S"
Queen's Medical Center, Rehabilitation Hospital, Respite Hale Inc., Royal Towers
Starting "U - W"
Ultimate Cremation Svc-Hawaii, Visiting Angels Senior Care
9. How can I cancel my order?
Changes or cancellations of orders must be made before the closing time, one business day prior to the delivery date. Order changes requested after that time cannot be guaranteed. Special orders or custom arrangements canceled after that time will be charged a 25% restock fee (only 75% of the purchase amount will be refunded). Please call 808-832-9360 for any cancellations.